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Terms and conditions

Last updated October, 2020.

Please read these Terms and Conditions before you start playing at Tropezia Palace Casino as they contain the explanation of your rights and obligations as a Tropezia Palace player. These Terms and Conditions together with other additional rules, including but not limited to Personal Data Usage and Protection Policy bits that are placed on Tropezia Palace casino website and/or software constitute a legally binding agreement between Tropezia Palace online casino and you as the user.

1. Introduction

1.1 By using the site and/or any services provided by tropeziapalace.com ("Tropezia Palace","We") , you ("The User") agree to be bound by the following terms and condition and privacy policy laid out on this website. If at any point you disagree with these terms, we strongly advise that you do not open an account.

1.2 Tropezia Palace is operated under the license of Fitzgerald Industries Group N.V. (Curaçao eGaming License (#1668/JAZ) issued on the 9th of March 2018). The payments services to cardholders are provided by Ftgerald Solutions Ltd, Cyprus company with registered address at: Kalymnou, 1, "Q MERITO", 4th floor, Agios Nikolaos, Kamares, 6037, Larnaca, Cyprus.

1.3 Fitzgerald Industries Group N.V., company regulated by the laws of Curacao, processes payments exclusively for Paysafecard, Skrill and Neteller.

1.4 Tropezia Palace reserves the right to change the T&C at any time with immediate effect.

1.5 The games supplied, leased, developed, transferred for management and operations to Tropezia Palace casino by third party providers may come with terms and conditions of their own. If there is a conflict between their terms and conditions and these Terms and Conditions, such terms and conditions shall prevail.

1.6 Tropezia Palace Casino provides support to its visitors from 10am to 22pm 7 days a week. For any support, visitors can send an email to support@tropeziapalace.com., use the contact form available at tropeziapalace.com website, chat or phone +37127116494. The casino takes full responsibility for any acts of its employees, or any agent, branch or entity to which it may outsource business activities.

 

2. Registration

2.1 To register on Tropezia Palace, the User is required to fill in a form with the following information: first name, last name, date of birth, address, email, telephone number, gender, password.

2.2 By registering on Tropezia Palace, the User hereby declares and warrants that: He is 18 years old or more. He is not a permanent resident or citizen of Curacao. He is solely and entirely responsible for compliance with laws governing the jurisdiction where he lives. Internet Gambling may be illegal in the jurisdiction in which he is located; if so, he is not authorized to use his payment card to complete his transaction. All the personal information recorded on his account is accurate and truthful. He takes part in bets in his own name and not for commercial use or on behalf of third parties. He understands in full the methods, rules, and procedures for taking part in bets as they appear in the Rules and Regulations of bets. He is aware that he can lose money by making a bet. The money deposited is not derived from any activity which is illegal. He agrees to indemnify and hold harmless Tropezia Palace, Fitzgerald Industries Group N.V. and its officers, directors, employees, agents, licensors, suppliers and any third party content and service providers to the site from and against all losses, expenses, damages and costs resulting from his violation of the terms & conditions. The User is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal game play and give the player an unfair advantage. The use of a Martingale system is prohibited.

2.3 The User should not communicate or give access to his password to anyone. It is the sole and exclusive responsibility of the User to ensure that the login details are protected and kept securely.

2.4 As mentioned in our Privacy Policy, no data will be communicated and/or sold to any 3rd party except required by the Law in the case of money-laundering, fraud or other criminal activities.

2.5 In case Internet Gambling is illegal in the jurisdiction in which you are located, you are not allowed to use the Tropezia Palace Casino services. By accepting these Terms and Conditions, you confirm that you know and fully understand the Laws concerning online gambling in your country of domicile. You are not allowed to join our casino or play the games if you are from the following countries: United States, Curacao, Great Britain, Italy, Israel, Turkey, Iraq, Iran.

Some jurisdiction have their own regulations for instance (France, Spain, etc.).

It is the User's sole responsibility to check if their country of residence allows gambling.

2.6 NetEnt content shall not be served in the following territories:

2.6.1 Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.

2.6.2 Regulated Territories:

Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, The United Kingdom, The United States of America.

2.6.3 NetEnt Branded games territories:

Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Planet of the Apes Video Slot must not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Bahamas, Botswana, Cambodia,China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, India, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Qatar, Russia, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, United States of America.

Vikings Video Slot must not be offered in the additional jurisdictions:

Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

Narcos Video Slot must not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories:

Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

2.7 One account is allowed per User. If the User opened different account under his name, Tropezia Palace reserves the right to close the accounts and ban the User.

2.8 Accounts are not transferable. The User should not let any third party play on his account.

2.9 In case the User updates his account information, he is required to send us the updated verification document so we can verify his account.

2.10 We recommend that The User prints out (or save) all relevant rules, policies and transaction records.

 

3. Account Verification and Anti-Money Laudering Policy

3.1 By agreeing to the Terms and conditions, the User authorizes Tropezia Palace to undertake verification checks as we may require ourselves or may be required by third parties (including regulatory bodies) to confirm the age, identity and contact details to prevent money laundering.

3.2 If the player deposits and/or requests a withdrawal, we require the following documentation: A copy of all credit cards used (front and back, hiding the 8 digits in the middle and the security code). A copy of ID card or passport with photo.* A copy of a recent utility bill matching the recorded address on the User's account.

Other documents could be requested; this list is not exhaustive.

3.3 Tropezia Palace retains the right to examine and confirm our Players' identity at any time.

3.4 Any attempt to elude the security checks will result in the closure of the account.

 

4. Deposits

4.1 Tropezia Palace does not accept cash payments to players account. You are required to use any of our chosen encrypted depositing methods which we have vetted for safe use.

4.2 Tropezia Palace does and may appoint a payment solution provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals on their behalf.

4.3 We will not accept a wager from a player unless there are sufficient funds in the player's account. As such we reserves the right to refuse or limit any wager.

4.4 Tropezia Palace does not grant credit to any player and neither deposits nor winnings are interest-bearing.

4.5 It is not possible for you to transfer sell, buy or acquire another player´s account, whether for money or otherwise. As such, you cannot make any transfers between different player's accounts.

4.6 The minimum allowed deposited amount is 10€/£/$/CAD/AUD. The standard maximum amount allowed to be deposited for the first time is 1000€/£/$. Players who wish to deposit more than the maximum allowed should contact customer support to receive a personal service.

4.7 E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E-wallet

  • E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.
  • E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".
  • An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE
  • If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-walletin the middle and the security code) from the account holder.

5. Bonus

Welcome Bonus The welcome bonus offer is valid for new customers, only one offer per customer from the same household, or with same IP, email address, phone number or computer.

Country Matching % Min Amount Max Amount Wagering Requirements
Norway 100% 10 EURO 100 EURO 20x Bonus+Deposit
Iceland 100% 10 EURO 100 EURO 20x Bonus+Deposit
Finland 100% 10 EURO100 EURO 20x Bonus+Deposit
Austria 100% 10 EURO100 EURO 20x Bonus+Deposit
Switzerland 100% 10 EURO 100 EURO None
Luxembourg 100% 10 EURO100 EURO None
Rest of the World Contact Support

When you receive a deposit bonus, you will need to meet the above wagering requirements before you can request a withdrawal of any funds. There is a processing time of 2 business days before the withdrawal can be validated. The management of Tropezia Palace reserves the final right to choose who is eligible for the bonus or not.

Withdrawal limits:

Offer amount Maximum amount Wagering requirements Withdraw limit
Free Money/ No Deposit Bonus*VariesUnless otherwise stated: 50 x bonus amount20 x bonus amount

Free Money: Winnings made with free money (Free Bonus, Freespins, 100% Welcome offer have a withdrawal limit of 20 times the received free money amount. For example, if you receive 20 € free money then you can withdraw up to 400 € of winnings made with this free money. If you have a winning balance that is higher than 400 €, it will be zeroed out upon the withdrawal. Please observe that this condition only applies for winnings generated with free money that you receive as a promotion from us. If you win with your own money that you have deposited, there are no limits to how much of your winnings you can withdraw. If you win with deposit bonus money, the win and the bonus need to be wagered the above mentioned times depending on what kind of bonus you have received.

The wagering requirements and the withdrawal limits for free money can vary from promotion to promotion. Please contact customer support, or click the on the acceptance of the free money, to see the exact terms and conditions regarding that particular offer, including any wagering requirements.

If you are uncertain regarding the conditions of any of our special offers or promotions, you can contact our support team who will be happy to answer all your questions.

The standard contribution of your bets towards the wagering requirements is as follows:

 

Risk-free bets on any games (i.e. betting in proportions on different outcomes in the same hand to create "action" without risk) do not qualify towards wagering requirements. Examples of risk-free bets include betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in Baccarat. Any players found to be colluding, for example, one person betting Player, the other betting on Banker will have their accounts closed indefinitely, and all money permanently frozen.

The standard contribution of your bets towards the wagering requirements can vary from promotion to promotion. Please contact customer support, or click the on the acceptance of the promotion, to see the exact terms and conditions regarding that particular offer, including any wagering requirements.

The management reserves the right to adjust the terms and conditions per country of our offers and bonuses as needed.

Exclusive Bonuses

From time to time, we will offer exclusive offers via one of our affiliates, marketing channels or other partners. These offers will often be subject to unique terms and conditions and could be limited by time. Please turn to support with any questions related to exclusive offers.

Play Money & Free Demo Mode:

Play money is not real (bona fide) money and is kept separate from real money. Play money does not constitute or represent any value whatsoever. Play money can only be used for playing on demo games and cannot be collected, cashed out or in any other way be made into or transferred between Tropezia Palace and you or any other person or legal entity.

Free Spins:

There are no wagering requirements on the free spins. Everything you earn from the free spins is yours to keep. The maximum cashout limit generated from Free Spin offer or the winnings of the Free Spin offers is €200. Any remaining balance will be forfeit.

Please bear in mind however, that if you currently have a bonus active (a deposit offer for example), the money from the free spins will be used to clear the wagering of that existing bonus. If you do not want this to happen simply clear your bonus money first before claiming your free spins.

 

6. Inactive accounts

6.1 In case an account is inactive for 6 months or longer after the latest account login, it will be considered inactive.

6.2 We may apply a monthly administration fee of 5.00 Euros for inactive accounts until such accounts are once again active or are no longer in credit. We will contact the account owners before the administration fee is applied.

 

7. Termination

7.1 The User can close his account at any time by contacting the customer support. The closure of an account may take up to one business day.

7.2 In case of any suspicious activity that might indicate fraud, money laundering, collusion or cheating Tropezia Palace might freeze the account of the User while the period of the investigation. This might result in the definitive closure of the account.

7.3 Tropezia Palace reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.

7.4 Tropezia Palace may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account. All contractual obligations previously made to the User will be honoured.

7.5 The Refund Policy of the Company is to not affect any refunds. However, it remains at management's discretion to determine whether a refund request for a deposit made should be entertained. Refunds will only be effected through the same deposit method once the origination of funds and account are verified. A refund can take place seven days after the deposit was made.

7.6 In case a player closes his/her account, his/her participation to any current or future marketing offer, as well as any pending or granted bonus, would be cancelled.

 

8. Customer Care

8.1 The customer support is available everyday from 10:00 to 22:00 CET on live chat, or by email.

8.2 Spamming, insulting or harassing the customer support agents is prohibited. This may results in the closure of the User's account.

8.3 If you want to submit a complaint about any issues related to Tropezia Palace Casino, please contact support@tropeziapalace.com. We will take all efforts to resolve the issue in shortest terms possible.

 

9. Copyright/Trademark

9.1 Tropezia Palace holds directly or under licence from third party rights owners the copyright of all the text, images and videos provided on this website. The User must respect those copyright and / or trademarks.

 

10. Limitation of liability

10.1 The website and the games are provided with no implied or express warranty. Players enter the website and participate in the games at their own risk.

10.2 Without prejudice to the generality of the preceding provision, the online casino, our partners, employees, directors and service providers do not warrant that the games, software and the websites are: a) are accessible without interruptions; b) are free from errors; c) fit their purpose.

10.3. The online casino, our partners, employees, directors and service providers shall have no liability for any possible direct or indirect, incidental, special, consequential or otherwise costs, loss, damages or expenses arising in relation to your participation in the games or using the website.

10.4 Hereby you agree to hold us, our partners, employees, directors and service providers harmless and to fully indemnify us for any loss, costs, damages, expenses, claims and liabilities that may arise in relation to you participating in the games or using the website.

10.5 Regardless of the cause of action, our liability arising in connection with you using the website shall not exceed one hundred euro.

10.6 You take full responsibility for using the website or participating in the games, in case such activity is lawfully prohibited in your country of residence.

10.7 We shall not be responsible for possible omissions or actions made by your ISPs (Internet Service Providers). The possible disputes between the ISPs and you will not involve us.

 

11. GDPR compliance

11.1 Detailed review on what personal information we collect, how we use and protect it, can be found in the dedicated Personal Data Usage & Protection Policy section on Tropezia Palace website.

11.2 Tropezia Palace casino uses the personal information the customers provide when creating a casino account to serve such account and improve our services. We also may use your email address to send you confirmation emails, updates about the casino services, special offers, etc. You can unsubscribe from such updates any time. Additionally, we exchange some information during routine financial transactions with banks for processing and/or credit card verification services. These organizations will not use your personal information for other purposes unless required by law.

11.3 We take the necessary steps to ensure that this data is secure, safe and is treated according to the applicable data protection regulations. However, the EU citizens are hereby warned that the collected data may be transferred and stored outside the EEA (European Economic Area). The staff operating outside the EEA may process it, which includes, among other things, fulfillment of your orders and providing you support services.

11.4 According to the GDPR requirements, players have the right to request a removal of their personal information or to amend it by contacting us at support@tropeziapalace.com email. Upon a player’s written request, we will delete his/her personal information in reasonable terms unless we are legally required to store it for certain period of time under our legal obligations.

11.5 At Tropezia Palace online casino website we have the dedicated section Personal Data Usage and Protection Policy, where we provide detailed review on what information is personal, what personal information we collect, how we use the collected information and the steps we take to guarantee its protection. In order to confirm how Wirecard complies with GDPR requirements, you can visit https://www.wirecardbank.com/GDPR

 

12. Interpretation

12.1 The original text of the Terms is in English and any interpretation of them will be based on the original English text. If the Terms and Conditions or any documents or notices related to them are translated into any other language, the original English version will prevail.

 

13. Applicable Law

13.1 This Agreement, its interpretation, implementation, and the relations that bind the parties are governed by the laws of Curacao.

13.2 Any litigation or claim arising directly or indirectly from this contract will be submitted to the competent court of Curacao which has exclusive jurisdiction.



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The live chat is opened between 10am and 10pm. If you need to contact us outside of these hours, we can be reached via email at support@tropeziapalace.com.
The live chat is opened between 10am and 10pm. If you need to contact us outside of these hours, we can be reached via email at support@tropeziapalace.com.