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Player support open every day from 11am to 9pm (CET)
Tropezia Palace uses standard industry security protocols, such as SSL 128-bit encryption technology, to ensure the security and confidentiality of your personal and banking information, and that all of your transactions, deposits and withdrawals are made in a totally secure environment. Tropezia Palace uses the most advanced billing platforms to process all monetary transfers and transactions on the site to protect the privacy and security of our customers.
Tropezia Palace will not, under any circumstances, pass on your information to any third-party. We have a dedicated security and fraud prevention team which monitors all aspects of our gaming operations. Should any fraudulent activity be detected on Tropezia Palace, the offending account(s) will be deleted immediately and legal action will be taken against the offending individual(s).
Tropezia Palace uses proven safety procedures to verify the identity of our players, and for processing transactions for all new members.
Tropezia Palace is committed to the protection of your privacy, and uses the most advanced technologies in Internet security to ensure that your personal and banking details are fully protected at all times.
- The collection of any personal information from anyone using this website;
- The identity of the organisation collecting the information;
- How we use any information;
- Persons with whom your information can be exchanged;
- The choices you have regarding the collection, use and distribution of information;
- The type of security procedures used to fight against loss, misuse or alteration of information;
- The means at your disposal to correct any inaccuracies in the information provided.
If you have any questions regarding this declaration, or require further information, please contact our customer services team.
If you wish to open an account at Tropezia Palace, you are required to provide verification of your age as well as personal information such as your name, address, email and phone number. Making transactions on the site will require you to provide your banking details or that of any related payment solution(s). For security purposes, when transferring large amounts of money you will be required to provide additional personal information so that we can confirm your identity. Tropezia Palace reserves the right to ask for proof of identity in an offline format for verification purposes. Your IP address and the time frames of your connections are compared with your user ID to prevent fraud and also to develop an audit trail when a bet is made, or upon connecting to our secure servers.
Tropezia Palace uses your personal information solely to tailor the best possible gaming experience to your needs. However, during the transaction process, we will exchange routine information with financial institutions such as banks, treatment services or credit card verification systems. These organisations will not use your personal information for other purposes, unless required by law. In the absence of such a requirement, your personal information will never be disclosed to any third-party. In addition, Tropezia Palace will never disclose information about your potential losses or net gains. Should you live in a country where such gains are taxable, you are responsible for the reporting of any earnings to the relevant competent authorities.
After registering at Tropezia Palace, you will receive a confirmation email. On occasion, you may also receive information about our products, services or special promotions. If you do not wish to receive such emails, you can log-in to the site and go to the ‘My Info’ section to amend the email notifications settings on your account. There may be times when we need to contact you regarding an important announcement related to the service, particularly in cases where it would be temporarily suspended for maintenance, or if we make any amendment to our policies. Tropezia Palace communicates regularly with its members to offer them the best possible service. We have an individual, tailored approach meaning that we will contact you by the means that are best suited to you.
When a member’s personal information is updated or when a member no longer wishes to use our services, we are able to correct, update and/or delete confidential data – the user simply has to send an email request to our customer service team. Due to legal regulations and technical back-up requirements, we appreciate your understanding that it is impossible to remove the entirety of a member’s information.
Tropezia Palace protects your account information against unauthorized access, use, or disclosure. To bet or access your account information, you must log-in using your username and password. Never disclose your account information. If you are concerned that your account details (username/password) may be compromised, you can change them at any time by logging on the site and accessing your profile settings. All our members’ information is stored on servers located in a controlled, secure environment, protected from unauthorized access, use or disclosure that is not authorised (e.g. SSL with 128-bit encryption), and secures all of your personal and banking details.
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