We are here to help
Player support open every day from 11am to 9pm (CET)
For most players, online gambling is a fun and simple form of entertainment. However, as an online gaming site, we must ensure that there are adequate protections and safeguards in place to protect against underage and problem gambling. Tropezia Palace is fully committed to the development of a responsible gaming environment for all of its members.
At Tropezia Palace, we take responsible gaming very seriously and see it as one of our main priorities. To this end, members of our staff are trained to identify potential addictive and/or problem behavioural patterns and respond to them accordingly. We will always provide the best possible assistance for compulsive players, or those who need help managing their time on our site.
Some of the options that may be suggested by our team include:
The law prohibits anyone under the age of 18 from opening an account or playing on Tropezia Palace. Appropriate measures are taken to protect against the use of our casino by underage players. Our software, for example, prevents the registration of anyone under the age of 18. However, if you are concerned that any person under the age of 18 may be using your computer to play our games, we would advise you to:
If you are aware of a player under the age of 18 who uses Tropezia Palace, please contact our customer service team immediately. Please bear in mind that nobody under the age of 18 is eligible to claim back any winnings from Tropezia Palace and we ask for proof of identity upon your first withdrawal.
Most players bet within their means. However, there may come a time when a player feels that can no longer control their gambling behaviour. To avoid this situation from developing into an addiction, we would advise that you think of the games as:
You should always be in control of your own spending and if you doubt yourself, or circumstances change, contact our friendly support team to help.
In turn, you should regularly ask yourself some basic questions to identify your motivation for playing. Here are some of the most important:
If you’ve answered yes to more than one of the questions above, you might be on to the path towards being a compulsive gambler. You can contact a specialised organisation like Gamble Aware, Gamblers Anonymous, Gambling Therapy and GamCare to learn more and receive assistance should you need it.
If you feel that you would like to stop playing for a period of time, you can contact our customer service team to ask for your account to be closed temporarily. Just let us know the length of the rest period you would like to take, whether that is seven days, one month, six months or more. This is entirely up to you. During this period, you will not be able to log-in to your account. When you confirm that you will be taking a rest period, you receive a confirmation email within 24 to 48 hours clarifying your request and reminding you of the start and end date of your rest period. You will also receive information on how to re-open your account when the time comes.
If you would like more information on responsible gambling or would like to discuss your addiction problems further, we invite you to contact a member of our dedicated customer support team.
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