We are here to help
Player support open every day from 10.00 to 00.00.
You will find below the most frequently asked questions about Tropezia Palace. If you do not find a suitable answer to your questions on this page, please contact our customer support, who will be happy to give you all the necessary help.
A: You should first log in to your account , then go under the Deposit section. From there, select the payment method you want to use and follow the instructions. We are adding more supported payment methods over time.
A: You should first log in to your session, then go to the Withdrawal section. Select the withdrawal method you want to use. You can choose between bank transfer or Neteller. Please bear in mind during a cash withdrawal, you have a waiting period of three days during which you may cancel the transaction if you want to.
A: The three following currencies are accepted on Tropezia Palace: Euro (EUR), US Dollar (USD) and British pounds (GBP).
A: Tropezia Palace has a license issued by Curacao. All of our games are audited by Technical Systems Testing (http://www.tstglobal.com), an independent, accredited organization.
A: There are two ways to play on Tropezia Palace. You can play for free with virtual money. In this case, go directly to the Games section and choose the game you want to try. You can play a Demo mode or bet for real using your own money. For this, you must first register and make a deposit.
A: When we offer casino chips, they are yours. You can play with your bonus as you want but you cannot withdraw it. However, the amount won using the free bonus can be withdrawn. This is the fairest policy on the Internet. For wagering, see Terms & conditions
A: All our games use the random number generator developed by Betsoft gaming. This application ensures that the result of all your rounds are determined completely at random. Besides, all our games are duly certified by Technical Systems Testing (http://www.tstglobal.com), an independent, accredited organization (http://www.betsoftgaming.com/files/BetSoft_Gaming_RNG_Evaluation_Certification_Letter_v1.7.pdf).
A: Of course, all players are welcome on Tropezia Palace.
A: If you forget your username and password, please send a request to our customer service with your full name and the email address used during the registration process. You will receive a prompt reply with a reminder of both your username and password.
A: It is possible that your Internet connection stops in the middle of a round. If you cannot log back on Tropezia Palace, you will be disconnected from the site after a small period of inactivity.
If you manage to retrieve your connection quickly after being disconnected and you were playing blackjack, craps or video poker, you will go back directly to where the game was.
If you were playing any slot machine or the roulette, check your game history under «My info» to check the result of the round.
A: For a game to start normally, the pop-up blocker on your browser must be disabled. In Internet Explorer, for example, you must click on Tools, followed by Pop-up Blocker and then Disable pop-up blocker. After that, click again on the game to start it.
A: Of course, all the games on Tropezia Palace can be played on free mode as long as you are not logged into a registered account. To play for real, simply sign up and make a deposit..
A: In most cases, updating the Adobe Flash Player will solve the problem. To download the latest version of the software, please visit: http://www.adobe.com/uk/products/flashplayer. We also advise you to use the free web browser Mozilla Firefox, which is the most reliable in its category. You can download it following this link: http://www.mozilla-europe.org/en/. If you still experience any issue, please contact our customer service.
R : Neteller is an electronic wallet that allows you to transfer money easily and in total safety. In order to make a deposit via Neteller, it is sufficient to visit its website and fill out the registration form. Once you have opened your Neteller account, you can deposit funds with a credit card, a prepaid card or a bank transfer. Then log into your Tropezia Palace account and choose Neteller as method of payment.